At EastLang, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, nationality, and passport details.
• Booking Information: Travel dates, accommodation preferences, special requests (e.g., dietary restrictions, accessibility needs).
• Payment Information: Credit card details, billing address, and transaction history. Please note that payment processing is handled by secure third-party providers.
• Technical Data: IP address, browser type, device information, cookies, and usage data from our website.
• Communication Data: Records of your correspondence with our customer service team (phone, email, or chat).

2. How We Use Your Information

We use your information for the following purposes:

• To process and confirm your bookings.
• To provide you with the services you have requested (e.g., arranging transportation, cultural activities, and meals).
• To communicate with you regarding your reservation, including pre-arrival information and post-stay feedback.
• To improve our services and website experience.
• To send you promotional offers and newsletters (only with your explicit consent).
• To comply with legal and regulatory obligations (e.g., local guest registration requirements in China).

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted partners who assist us with booking management, payment processing, transportation, and activity coordination (e.g., Eastlang or local guides).
• Legal Authorities: If required by law or to protect our rights and the safety of our guests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access controls.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or accounting purposes). Typically, booking-related data is retained for up to 5 years.

6. Your Rights

Depending on your location, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Restriction: Request restriction of processing your data.
• Objection: Object to the processing of your data for marketing purposes.
• Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of our website.

8. Third-Party Links

Our website or communications may contain links to third-party websites (e.g., payment gateways, travel partners). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. International Data Transfers

As a China-based company, your data may be transferred to and processed in China. We ensure that appropriate safeguards are in place for cross-border data transfers in compliance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer:

EastLang

• Phone: 400-062-5166
• whatsapp: +86 13798242025
• Address: Address: 1313, Zhongjian Building, No. 6, Keji South 12th Road, Nanshan District, Shenzhen